Support

Q: What is the Cyberwork.careers User Agreement, and why do I need to agree to it?
A: The Cyberwork.careers User Agreement is a legally binding contract between you and Cyberwork.careers , outlining the terms of your use of our platform and services. It covers service agreements, payment terms, dispute resolution, and platform policies. By agreeing to the User Agreement, you also accept the Terms of Service, Privacy Policy, Escrow Instructions,
and other relevant policies. If you do not agree, you cannot use the platform.

Q: What is an “Account,” and how do I create one?
A: An Account is your registered profile on Cyberwork.careers , allowing you to access the Site Services as a Client (to request services) or as an Expert (to offer services). You can create an Account by signing up with valid credentials and agreeing to our User Agreement.

Q: What is the difference between a “Client” and an “Expert” on Cyberwork.careers?
A: A Client is a User who seeks, requests, or hires services from an Expert through the platform. An Expert is a User offering professional services to Clients based on their expertise. Both must comply with the User Agreement and platform policies.

Q: What happens if my Account becomes an “Inactive Account”?
A: An Inactive Account is one that has not been accessed or used for a continuous period, as determined by Cyberwork.careers ’s policies. Depending on inactivity duration, your Account may be subject to restrictions, suspension, or deactivation. If your Account has been inactive for an
extended period, you may need to contact support to reactivate it.

Q: What is a “User Contract”?
A: A User Contract is the legally binding agreement between a Client and an Expert when engaging in a service. It includes the User Agreement, Code of Conduct, Request terms, and any additional provisions agreed upon by both parties.

Q: What is a “Service Contract,” and how does it work?
A: A Service Contract is a specific contract formed between a Client and an Expert for the provision of services. It outlines key terms such as the scope of work, deliverables, deadlines, and payment structure (Fixed-Price or Hourly Contract) and incorporates the User Agreement and other policies.

Q: What is the difference between a “Fixed-Price Contract” and an “Hourly Contract”?
A:
– A Fixed-Price Contract is where a Client agrees to pay a set amount for the completion of a service or deliverable.
– An Hourly Contract is where the Client pays based on the actual hours worked, tracked according to platform guidelines.
Both contracts are subject to milestone payments, escrow policies, and dispute resolution procedures.

Q: How do “Milestone Payments” work in Fixed-Price Contracts?
A: Milestone Payments allow a Client to pay an Expert in stages as predefined work phases or deliverables are completed. Funds are held in the Escrow Account and released only when the Client approves the milestone completion.

Q: What is an “Escrow Account,” and why is it used?
A: An Escrow Account is a secure, third-party-managed account where Client funds are held until the agreed-upon work is completed. This ensures fairness and security for both Clients and Experts, preventing non-payment or incomplete work.

Q: What are “Expert Fees”?
A: Expert Fees refer to the compensation agreed upon for services provided by an Expert. Fees can be structured as fixed-price payments, hourly rates, or milestone-based payments and are subject to platform service fees and applicable taxes.

Q: What is the difference between a “Request” and a “Listing”?
A:
– A Request is posted by a Client seeking services from an Expert. It includes project details, deliverables, and expectations.
– A Listing is a predefined service offering posted by an Expert, where Clients can purchase or negotiate services.
Both must comply with IP.Expert’s Terms of Service.

Q: Who owns the work created under a Service Contract?
A: Ownership of intellectual property created under a Service Contract is determined by the User Contract and any additional agreements between the Client and Expert. If no specific terms are set, ownership rights default to the Client upon full payment, subject to applicable
intellectual property laws.

Q: What is “Confidential Information,” and how is it protected?
A: Confidential Information includes any non-public, proprietary, or sensitive information shared between a Client and an Expert. Both parties are responsible for keeping such information confidential and may not disclose or misuse it without explicit consent, except
where required by law.

Q: What is the “Dispute Resolution Process”?
A: The Dispute Resolution Process is the method used to resolve conflicts between Users, including issues related to payment, contract disputes, or service quality. The process may involve negotiation, mediation, or arbitration, depending on the nature of the dispute and platform policies.

Q: What happens if I have a dispute with another User?
A: If a dispute arises, you should first attempt to resolve it directly with the other party. If resolution is not possible, you may escalate the issue through Cyberwork.careers ’s Dispute Resolution Process, where our team will review the case and facilitate a fair outcome.

Q: What happens if I violate the Terms of Service?
A: Violating the Terms of Service may result in warnings, account suspension, termination, or legal action, depending on the severity of the violation. Common violations include fraud, non-payment, unauthorized use of intellectual property, and breach of confidentiality agreements.

Q: How can I ensure compliance with the Cyberwork.careers Code of Conduct?
A: The Code of Conduct outlines professional and ethical behavior expected from all Users. To comply, you should: Communicate honestly and respectfully.
– Fulfill contractual obligations.
– Protect confidential information.
– Adhere to payment and dispute resolution guidelines.
Violating the Code of Ethics and Conduct may result in account penalties or removal from the platform.